We are here to help:
- Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
- Please raise a request here with order and contact details - https://vanesha.in/contact-us
- You can also raise a request with us using the Chat option.
- In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, by the mode you paid us or to PayTM Wallet or vanesha Wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
Under what conditions return/ replacement requests will not be accepted?
In case of any queries, please write to our customer care on firstname.lastname@example.org or call us on +91-9212145000.